Major incident

GoTo: LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures

Affected: Rescue, Pro/Central

Current status of GoTo: Operational — live GoTo status

Timeline

1. Aug 27, 2026, 15:55 UTC
   identified
   Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions. We will provide another update shortly.
2. Aug 27, 2026, 16:38 UTC
   identified
   Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central. We will provide another update shortly.
3. Aug 27, 2026, 17:40 UTC
   monitoring
   Our engineers are seeing an improvement on the situation and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
4. Aug 28, 2026, 16:24 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).