Gladly incidents — OutageDBIncidents reported by Gladlyhttps://outagedb.com/Minor Gladly incident: Intermittent Issues with Login and Routinghttps://outagedb.com/status/gladly/2026-10-23-intermittent-issues-with-login-and-routing/https://outagedb.com/status/gladly/2026-10-23-intermittent-issues-with-login-and-routing/Resolved after 1 h 11 min.Fri, 23 Oct 2026 15:43:02 GMTMinor Gladly incident: Insights Agent Issueshttps://outagedb.com/status/gladly/2026-10-19-insights-agent-issues/https://outagedb.com/status/gladly/2026-10-19-insights-agent-issues/Resolved after 3 h 08 min.Mon, 19 Oct 2026 18:29:10 GMTMinor Gladly incident: Topics popover getting cut off/hidden behind Answers & Team Assist panelhttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 2 h 59 min.Thu, 24 Sep 2026 14:45:14 GMTMajor Gladly incident: Intermittent Report Loading Issueshttps://outagedb.com/status/gladly/2026-09-10-intermittent-report-loading-issues/https://outagedb.com/status/gladly/2026-09-10-intermittent-report-loading-issues/Resolved after 9 h 22 min.Thu, 10 Sep 2026 15:08:23 GMTMinor Gladly incident: Reports Not Loadinghttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 4 h 26 min.Wed, 09 Sep 2026 22:19:29 GMTMinor Gladly incident: Reports not loadinghttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 1 h 50 min.Wed, 09 Sep 2026 12:59:36 GMTMinor Gladly incident: Reports not loadinghttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 4 h 47 min.Mon, 31 Aug 2026 22:55:52 GMTCritical Gladly incident: Investigating Login Issuehttps://outagedb.com/status/gladly/2026-08-01-investigating-login-issue/https://outagedb.com/status/gladly/2026-08-01-investigating-login-issue/Resolved after 53 min.Sat, 01 Aug 2026 06:06:44 GMTMinor Gladly incident: Gladly AI Elevated Handoffs on Chat, Email and SMShttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 4 min.Thu, 30 Jul 2026 19:37:31 GMTMinor Gladly incident: Investigating Gladly Team not loadinghttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 3 h 06 min.Mon, 22 Jun 2026 13:52:54 GMTNo impact Gladly incident: Gladly Team not loadinghttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 1 h 29 min.Tue, 02 Jun 2026 14:52:41 GMTMinor Gladly incident: Intermittent issues loading conversations from the APAC regionhttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 1 h 17 min.Fri, 22 May 2026 04:08:19 GMTMajor Gladly incident: Gladly AI Issues Identifiedhttps://outagedb.com/status/gladly/2026-05-20-gladly-ai-issues-identified/https://outagedb.com/status/gladly/2026-05-20-gladly-ai-issues-identified/Resolved after 1 h 56 min.Wed, 20 May 2026 19:31:51 GMTMinor Gladly incident: Intermittent Latency in Liveboards and Routinghttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 1 h 55 min.Fri, 08 May 2026 01:24:20 GMTMajor Gladly incident: Gladly Login Issueshttps://outagedb.com/status/gladly/2026-04-02-gladly-login-issues/https://outagedb.com/status/gladly/2026-04-02-gladly-login-issues/Resolved after —.Thu, 02 Apr 2026 06:24:46 GMTNo impact Gladly incident: Increased Unexpected Handoffs (Gladly Structured Threads - Legacy)https://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 8 h 52 min.Tue, 27 Jan 2026 19:06:40 GMTCritical Gladly incident: Investigating Login Issuehttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 26 min.Thu, 22 Jan 2026 07:51:42 GMTNo impact Gladly incident: Intermittent issues loading conversationshttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 13 min.Sat, 17 Jan 2026 19:43:14 GMTMajor Gladly incident: Gladly Login Issues Upon Page Refreshhttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after —.Thu, 08 Jan 2026 17:40:23 GMTMinor Gladly incident: Investigating Latencyhttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 1 h 05 min.Fri, 19 Dec 2025 16:59:50 GMTCritical Gladly incident: Investigating Login Issuehttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 24 min.Fri, 05 Dec 2025 08:56:21 GMTMinor Gladly incident: Investigating Performance Issuehttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 7 h 45 min.Mon, 20 Oct 2025 14:16:40 GMTCritical Gladly incident: Investigating Performance Issuehttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 2 h 46 min.Mon, 20 Oct 2025 07:10:46 GMTNo impact Gladly incident: 'Shared' reports category missing (Insight Builder) and Language filterhttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 10 h 11 min.Thu, 09 Oct 2025 13:24:25 GMTMinor Gladly incident: Gladly Reports and Insight Builder Data Latencyhttps://outagedb.com/status/gladly/https://outagedb.com/status/gladly/Resolved after 33 min.Thu, 25 Sep 2025 00:39:07 GMT