Minor incident

ESET: Issue with logging in to hybrid EBA/MSP account

Sep 28, 2026, 15:23 UTC

started

09:12 UTC

resolved September 30, 2026

41 h 49 min

duration

Affected: ESET Business Account, ESET MSP Administrator

Current status of ESET: Operational — live ESET status

Timeline

Sep 28, 2026, 15:23 UTC
identified
We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users. Our development team is working on a fix.
Sep 29, 2026, 16:37 UTC
monitoring
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts. The incident is currently in state of being monitored.
Sep 30, 2026, 09:12 UTC
resolved
The issue has been resolved.

Updates as published by ESET (original).

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