Minor incident

Digistorm: Outage Identified

Affected: AU Region, Digistorm App, CRM, Forms, EU Region, Schoolbox App, Email, US Region, Edumate App, Events, App OAuth, SG Region, Bookings, eduapp.com.au, Automations, Notification Manager, Absentee Form, Payments, Veracross App, API

Current status of Digistorm: Operational — live Digistorm status

Timeline

1. Oct 21, 2026, 16:21 UTC
   identified
   Digistorm services temporarily offline - security precaution We have taken Digistorm services offline as a precaution while we respond to PHP2SHELL, a critical security vulnerability affecting widely used web software, including components used in our products. We made this decision to protect your school’s data. Our engineering team is applying and verifying the fix now, and we will restore services as soon as it is safe to do so.
2. Oct 21, 2026, 18:00 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Oct 21, 2026, 18:26 UTC
   identified
   We are continuing to apply the necessary patches and are bringing systems back online as they are completed.
4. Oct 21, 2026, 18:32 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 21, 2026, 18:33 UTC
   identified
   Most areas of the system have been patched and are back online. We are continuing work on EduApp.
6. Oct 22, 2026, 01:38 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. Oct 23, 2026, 13:34 UTC
   resolved
   This incident has been resolved.

Updates as published by Digistorm (original).