Critical incident

Forethought AI: Elevated errors loading Solve Widget

Affected: Solve Widget, Solve Email, Solve Voice, Solve for Slack

Current status of Forethought AI: Operational — live Forethought AI status

Timeline

1. Jul 9, 2026, 17:31 UTC
   identified
   We are currently investigating an issue where the Solve Widget is failing to load for some customers. Our engineering team has identified a potential cause and is in the process of rolling back suspected changes to restore service.
2. Jul 9, 2026, 17:40 UTC
   monitoring
   The suspected changes have been successfully rolled back. We are currently seeing traffic recovering and the Solve Widget is beginning to load successfully for affected customers.
3. Jul 9, 2026, 17:53 UTC
   resolved
   This incident has been fully resolved. The Solve Widget is now loading normally for all customers, and our monitoring confirms that performance and traffic have returned to stable levels following the rollback.

Updates as published by Forethought AI (original).