No impact incident

Cybersource: Business Center & Payment Service Disruption

Affected: Access/Login - Business Center, Case Management Search - Business Center, Transaction Search - Business Center, Payment Services, Unified Checkout, Microform Integration

Current status of Cybersource: Operational — live Cybersource status

Timeline

1. Oct 13, 2026, 09:54 UTC
   monitoring
   Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273
2. Oct 13, 2026, 11:20 UTC
   monitoring
   Cybersource was aware of an issue that affected Business Center and Payment Services A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center and Payment Services as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273
3. Oct 14, 2026, 03:29 UTC
   resolved
   The issue affecting Business Center and Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Impact: Customers are now able to use Business Center and Payment Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273
4. Oct 16, 2026, 03:03 UTC
   postmortem
   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12158)

Updates as published by Cybersource (original).