Minor incident

Sage: E-invoicing France - invoicing France

Affected: AutoEntry, E-invoicing France, Generation Experts Connector Cloud (FR), Sage Active, Sage Connect, Sage for Accountants, Sage FRP 1000 (FR), Sage Intacct, Sage Online (FR), Sage Operations (SO), Sage X3 Cloud, Sage X3 Hosted (FR)

Current status of Sage: Minor issues — live Sage status

Timeline

1. Oct 13, 2026, 10:37 UTC
   investigating
   We are investigating a potential issue with the service. An update will be provided within 30 minutes.
2. Oct 13, 2026, 11:10 UTC
   investigating
   Nous enquêtons sur un incident affectant l'envoi de documents de facturation électronique pour un sous-ensemble de clients. Certaines factures sortantes peuvent subir des retards ou ne pas être transmises avec succès. Toutes les autres fonctionnalités du produit fonctionnent comme prévu. Produits concernés : AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR) ---------------------------------------- We are investigating an issue affecting the sending of e-invoicing documents for a subset of customers. Some outbound invoices may experience delays or may not complete successfully. All other product functionalities are performing as expected. The products affected are: AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR)
3. Oct 13, 2026, 15:15 UTC
   identified
   Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour rétablir la situation. ------------------------------------------ We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
4. Oct 14, 2026, 11:08 UTC
   monitoring
   Le service fonctionne comme prévu. Notre priorité est d'éviter que la situation ne se reproduise et nous surveillons de près le service. ------------------------------------------ The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
5. Oct 14, 2026, 16:05 UTC
   resolved
   Le problème est résolu et les services continuent de fonctionner comme prévu. ---------------------------------- This issue is resolved. All services continue to perform as expected.

Updates as published by Sage (original).