OutageDB

Major incident

Criterion: For Your Information - Sage HCM (Formerly Criterion) - Partial Outage

Oct 21, 2026, 20:31 UTC
started
19:59 UTC
resolved October 22, 2026
23 h 27 min
duration

Affected: Application Server

Current status of Criterion: Operational — live Criterion status

Timeline

  1. Oct 21, 2026, 20:31 UTC
    investigating
    We have identified a global issue preventing a subset of customers from using the Moodle LMS integration (Learning Management System). All other product functionalities are performing as expected. We are engaged with our third-party, Moodle, waiting for updates, while the integration remains disabled. Next Update: For additional updates, please monitor: https://status.sage.com/incidents/nm9m9qpm95yy
  2. Oct 22, 2026, 12:35 UTC
    monitoring
    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
  3. Oct 22, 2026, 12:35 UTC
    monitoring
    We are continuing to monitor for any further issues.
  4. Oct 22, 2026, 19:59 UTC
    resolved
    This incident has been resolved.

Updates as published by Criterion (original).

Other services with incidents at the same time

This was part of a wider event: 119 services reported incidents within the hour.