Major incident

Clarivate: Issue with REST API integrations in FoundationIP Multi-tenant (NA, EU, AP)

Affected: FoundationIP - AP - Multi-tenant, FoundationIP - EU - Multi-tenant, FoundationIP - NA - Multi-tenant 1, FoundationIP - NA - Multi-tenant 2, FoundationIP - NA - Multi-tenant 3

Current status of Clarivate: Minor issues — live Clarivate status

Timeline

1. Jun 17, 2026, 13:03 UTC
   investigating
   An issue impacting the FoundationIP Multi-tenant (NA, EU, AP) affecting integrations involving a third-party system, Quartz IP, which acts as a consumer of FIP’s REST APIs to facilitate data synchronization with downstream platforms. The technical team is working on the issue as a matter of urgency. We'll share the next update by Wednesday, June 17, 2026, at 15:00 UTC or early as events warrant.
2. Jun 17, 2026, 14:34 UTC
   identified
   The technical team has identified the issue and is currently working on an emergency break-fix to address and remediate the underlying cause. We'll share the next update by Wednesday, June 17, 2026, at 16:45 UTC or early as events warrant.
3. Jun 17, 2026, 17:15 UTC
   identified
   We continue to work on the emergency break-fix to mitigate the issue. We'll share the next update by Wednesday, June 17, 2026, at 21:30 UTC or early as events warrant.
4. Jun 17, 2026, 21:50 UTC
   identified
   The technical team has identified a resolution for the issue and will begin deploying the fix during a planned maintenance window starting at **21:00 Central Time / 03:00 UTC. Please be advised that a **30-minute service downtime** is expected while the deployment is in progress. We will continue to monitor the deployment and provide the next update following the completion of the maintenance window and verification of the fix.
5. Jun 18, 2026, 15:19 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Jun 18, 2026, 22:20 UTC
   monitoring
   The planned deployment of the fix has now been successfully completed across all regions. Post-deployment validation has been completed by the technical teams, and no issues have been identified during verification activities. The team is currently working with impacted customers to confirm that the issue has been fully resolved in their environments. We will continue to monitor the service and provide a final update once customer validation has been completed.
7. Jun 22, 2026, 18:35 UTC
   resolved
   We have received confirmation from impacted customers that the issue has been fully resolved in their environments. Additionally, the service has remained stable throughout the monitoring period. This is the final notification for this incident, and the issue stands resolved.

Updates as published by Clarivate (original).