Critical incident

Clarivate: Derwent Sequence Search : Authentication and Login issues

Affected: Derwent Patent Analytics (DPA), Derwent Sequence Search (DSS)

Current status of Clarivate: Minor issues — live Clarivate status

Timeline

1. Sep 24, 2026, 10:36 UTC
   investigating
   We are currently investigating an issue wherein users are experiencing authentication and login issues. Investigation indicates that authentication requests are not successfully returning the login page, resulting in widespread access issues. The technical team is working to determine the underlying cause of the issue. We'll share the next update by Thursday, September 24, 2026, at 12:30 UTC or early as events warrant.
2. Sep 24, 2026, 11:06 UTC
   resolved
   The service has remained stable since 10:30 UTC today. This is the final notification for this incident, and issue stands resolved.

Updates as published by Clarivate (original).