Major incident

Channel.io: Temporary issue detected with Customer Support (Inbox)

Affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, 🧑‍💻 Customer Support Interface

Current status of Channel.io: Operational — live Channel.io status

Timeline

1. Jul 30, 2026, 07:52 UTC
   investigating
   Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
2. Jul 30, 2026, 08:00 UTC
   resolved
   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 30, 2026 16:52:16 ~ 17:00:56 (KST) (approximately 9 minutes) - Affected Scope: Some customers using the inbox during the incident - Incident Details: 1) Inbox loading was delayed or did not complete 2) Some additional features and integration calls were not processed normally - Cause: An error occurred in a specific system setting, causing some servers to behave unintentionally, which led to failures in retrieving supplementary inbox data and, in turn, full inbox loading errors. - Resolution: The servers were restored to their previous normal state immediately after the issue was identified, resolving the disruption. We have since added checks to detect immediately when a server is not behaving as intended, and isolated failures in supplementary data retrieval so they no longer affect core inbox functionality. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Updates as published by Channel.io (original).