Major incident

Box: [Medium] Issues with Box Search

Affected: Search

Current status of Box: Operational — live Box status

Timeline

1. Apr 27, 2026, 17:36 UTC
   investigating
   Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
2. Apr 27, 2026, 17:37 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 27, 2026, 17:51 UTC
   investigating
   Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
4. Apr 27, 2026, 17:52 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. Apr 27, 2026, 18:17 UTC
   monitoring
   Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
6. Apr 27, 2026, 19:11 UTC
   resolved
   After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Updates as published by Box (original).