Minor incident

Blackbaud: Active Issue Alert – Raiser's Edge NXT - 000699655

Oct 27, 2026, 14:35 UTC

started

14:12 UTC

resolved October 29, 2026

47 h 37 min

duration

Affected: Raiser's Edge NXT®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

Oct 27, 2026, 14:35 UTC
investigating
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 27, 2026, 15:00 UTC
monitoring
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be around 3:00 PM ET.
Oct 27, 2026, 19:11 UTC
monitoring
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 10:00 AM ET on 10/28.
Oct 28, 2026, 13:15 UTC
monitoring
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 2:00 PM ET.
Oct 28, 2026, 17:34 UTC
identified
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers have identified the cause and are working to resolve it as quickly as possible for you. Next update will be at 5:00 PM ET.
Oct 28, 2026, 21:00 UTC
identified
We have identified an issue impacting some of our customers in the Pacific region, and causing delays in Web view reports refreshing. Our engineers have identified the cause and are working to resolve it as quickly as possible for you. Next update will be tomorrow morning (10/29) at 10:00 AM ET.
Oct 29, 2026, 14:12 UTC
resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Updates as published by Blackbaud (original).

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