No impact incident

Atera: Connection timeouts to app.atera.com

Current status of Atera: Operational — live Atera status

Timeline

1. Oct 27, 2026, 14:39 UTC
   investigating
   Some customers are unable to access app.atera.com. Cloudflare has identified a third-party issue affecting traffic that passes through external vendor firewalls after recent firmware upgrades. Affected customers may see: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) Cloudflare advises that this can only be resolved through changes on the customer side, in the firewall software or network configuration. If you’re affected, please check with your firewall vendor or network team. More details can be found at: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
2. Oct 27, 2026, 15:23 UTC
   monitoring
   Cloudflare implemented a fix. More details can be found at: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
3. Oct 27, 2026, 15:31 UTC
   resolved
   This incident has been resolved.

Updates as published by Atera (original).