Minor incident

Blackbaud: Active Issue Alert – Blackbaud Luminate Online - 000700183

Oct 29, 2026, 15:42 UTC

started

19:59 UTC

resolved

4 h 17 min

duration

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

Oct 29, 2026, 15:42 UTC
investigating
Our engineers have identified an issue that is leading to slow response times for a subset of customers. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 29, 2026, 16:22 UTC
investigating
Our engineers have identified an issue that is leading to slow response times for a subset of customers. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 29, 2026, 16:56 UTC
monitoring
Our engineers have implemented a change to mitigate this issue. We will continue to monitor. Please continue to reference this page for updates.
Oct 29, 2026, 19:59 UTC
resolved
This incident has been resolved.

Updates as published by Blackbaud (original).

This was part of a wider event: 39 services reported incidents within the hour.

Missouri S&T IT Services & Systems 16:37 UTC · Network Outage affecting a few campus buildings - fiber cut
Base 16:34 UTC · Delayed transaction inclusion on Base Mainnet
SerpApi 16:34 UTC · [Google Search API] Valid queries return no results
OverDrive 16:32 UTC · Libby users unable to add cards, borrow or open books, or sync their shelf
Brandwatch 16:22 UTC · Consumer Research - Platform Loading Issues
Kraken 16:21 UTC · Argentine Peso (ARS), Colombian Peso (COP), & Mexican Peso (MXN) Funding Delays
Frame.io 16:14 UTC · Delayed webhook delivery
Zapier 16:13 UTC · Discord integration issues
Cloudflare 16:00 UTC · Increased Errors for Durable Objects and Downstream Services in Eastern North America (ENAM)
RevenueCat 15:59 UTC · Intermittent issues in Rico chats
Infoblox 15:57 UTC · Intermittent DNS Resolution Issues Noticed in Infoblox Endpoint (North America Region)
Bonterra & NGP VAN Incidents & Maintenance 15:48 UTC · OneCause: Test Only
Mews 15:39 UTC · Issues with login and slow performance
Gorgias 15:27 UTC · Instagram messages delayed or not appearing in Gorgias
Otter.ai 15:26 UTC · Sitewide outage