No impact incident

Blackbaud: Active Issue Alert Luminate - 000696087

Oct 5, 2026, 12:07 UTC

started

16:38 UTC

resolved

4 h 32 min

duration

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

Oct 5, 2026, 12:07 UTC
investigating
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
Oct 5, 2026, 12:32 UTC
identified
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
Oct 5, 2026, 15:26 UTC
monitoring
Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
Oct 5, 2026, 16:38 UTC
resolved
This incident has been resolved.

Updates as published by Blackbaud (original).

This was part of a wider event: 24 services reported incidents within the hour.

Anthropic (Claude) 13:05 UTC · Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1
Tiendanube AR 13:03 UTC · Interrupción parcial identificada - Administrador Nube
IG 13:00 UTC · login issues on web trading platform
Imagine Learning 12:56 UTC · Imagine Math - Rostering updates delayed
CivicPlus 12:46 UTC · Web Central Degraded Performance
OpenAI 12:44 UTC · Issues saving and editing Pages
Netlify 12:44 UTC · Error accessing Netlify-hosted sites
Crossref 12:21 UTC · Metadata Plus REST API not validating API keys
Cloudinary 12:20 UTC · Usage reports unavailable in Console Dashboard
Axis 12:15 UTC · Video Source Inventory Problem
IPVanish 12:05 UTC · Chicago, USA
Toast System 11:33 UTC · Deposit Delay
WiscNet 11:28 UTC · [2299415] Milwaukee Technical College - 1784 - Down
Sprinklr 11:22 UTC · Scheduled Maintenance – Developer Portal
Gong 11:18 UTC · Engage - To-dos Service Disruption