Minor incident

CivicPlus: Web Central Degraded Performance

Current status of CivicPlus: Operational — live CivicPlus status

Timeline

1. Oct 5, 2026, 12:46 UTC
   investigating
   We are currently investigating a service disruption for select sites. We will provide an update within 30 minutes or sooner if additional information becomes available.
2. Oct 5, 2026, 13:13 UTC
   identified
   We have identified the cause of the service disruption and are actively working on a resolution. Users may continue to experience delays loading select sites until mitigation is complete. We will provide another update within 30 minutes.
3. Oct 5, 2026, 13:41 UTC
   identified
   Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
4. Oct 5, 2026, 14:10 UTC
   identified
   Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
5. Oct 5, 2026, 14:40 UTC
   identified
   Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
6. Oct 5, 2026, 15:06 UTC
   identified
   Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
7. Oct 5, 2026, 15:29 UTC
   identified
   Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
8. Oct 5, 2026, 16:00 UTC
   identified
   Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.
9. Oct 5, 2026, 16:31 UTC
   identified
   Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.
10. Oct 5, 2026, 16:57 UTC
    identified
    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.
11. Oct 5, 2026, 17:28 UTC
    identified
    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
12. Oct 5, 2026, 17:51 UTC
    identified
    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.
13. Oct 5, 2026, 18:22 UTC
    identified
    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
14. Oct 5, 2026, 18:49 UTC
    identified
    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.
15. Oct 5, 2026, 19:15 UTC
    identified
    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
16. Oct 5, 2026, 19:44 UTC
    identified
    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.
17. Oct 5, 2026, 20:15 UTC
    identified
    Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available.
18. Oct 5, 2026, 20:40 UTC
    identified
    Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available.
19. Oct 5, 2026, 21:03 UTC
    identified
    We have identified the root cause and will begin deploying a fix at 12:00 AM CDT this evening to fully restore service. Users may continue to experience delays loading select sites until then. We will provide another update once the deployment is complete.
20. Oct 6, 2026, 09:14 UTC
    monitoring
    A fix has been deployed and services are operating normally. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
21. Oct 6, 2026, 19:09 UTC
    resolved
    This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Updates as published by CivicPlus.