Major incident

IG: login issues on web trading platform

Oct 5, 2026, 13:00 UTC

started

16:18 UTC

resolved

3 h 18 min

duration

Affected: Web platform, Login

Current status of IG: Operational — live IG status

Timeline

Oct 5, 2026, 13:00 UTC
investigating
We are aware that some clients are experiencing issues when trying to login to IG.com. Our teams are investigating. If you need to place or manage a trade urgently, please use the IG mobile app. We will provide a further update once the situation changes. We apologise for the inconvenience.
Oct 5, 2026, 13:05 UTC
investigating
We are continuing to investigate this issue.
Oct 5, 2026, 16:18 UTC
resolved
This incident has been resolved.

Updates as published by IG (original).

This was part of a wider event: 12 services reported incidents within the hour.

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LiveIntent 13:22 UTC · Delays in custom reports generation
Voyado 13:16 UTC · Engage - queue/buildup of some contact events
Gong 13:12 UTC · People, Flows, and Gong Extension - Service disruption
Anthropic (Claude) 13:05 UTC · Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1
Tiendanube AR 13:03 UTC · Interrupción parcial identificada - Administrador Nube
Imagine Learning 12:56 UTC · Imagine Math - Rostering updates delayed
CivicPlus 12:46 UTC · Web Central Degraded Performance
OpenAI 12:44 UTC · Issues saving and editing Pages
Netlify 12:44 UTC · Error accessing Netlify-hosted sites
Crossref 12:21 UTC · Metadata Plus REST API not validating API keys
Cloudinary 12:20 UTC · Usage reports unavailable in Console Dashboard
Axis 12:15 UTC · Video Source Inventory Problem