Minor incident
BigCommerce: Storefront Search Stability Issues for Subset of US Stores
Oct 14, 2026, 00:25 UTC
started
00:54 UTC
resolved
29 min
duration
Affected: Storefront
Current status of BigCommerce: Operational — live BigCommerce status
Timeline
- Oct 14, 2026, 00:25 UTCinvestigatingCommerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
- Oct 14, 2026, 00:40 UTCmonitoringA fix has been implemented and we are continuing to actively monitor search stability.
- Oct 14, 2026, 00:54 UTCresolvedThis incident has been resolved.
Updates as published by BigCommerce (original).
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- Pantheon Operations 23:48 UTC · Workflow Failures
More BigCommerce incidents
- October 26, 2026 Some Android shoppers on headless storefronts may be unable to reach checkout
- October 24, 2026 Search availability reduced and latency increased
- October 24, 2026 Delays in Real-Time Event Processing
- October 22, 2026 Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
- October 20, 2026 Search Indexing Delays Affecting a Subset of US Stores
- October 15, 2026 Delayed product updates in storefront search