Major incident

Arc XP: Investigating Photo Center Upload Issues

Affected: Photo Center

Current status of Arc XP: Operational — live Arc XP status

Timeline

1. Oct 14, 2026, 00:08 UTC
   investigating
   We are currently investigating an issue affecting some customers when uploading images to Photo Center. We will provide additional updates as more information becomes available.
2. Oct 14, 2026, 00:22 UTC
   investigating
   We are continuing to investigate the issue and have identified a potential cause. Our team is actively working on a fix.
3. Oct 14, 2026, 00:38 UTC
   identified
   The issue has been identified, and a fix is currently being implemented.
4. Oct 14, 2026, 01:05 UTC
   monitoring
   The fix has been implemented, and we are monitoring the system to confirm that full functionality has been restored.
5. Oct 14, 2026, 02:29 UTC
   identified
   The cause of the issue has been identified, and a new fix is currently being implemented. In the meantime, affected users can try using Incognito Mode as a temporary workaround.
6. Oct 14, 2026, 03:09 UTC
   monitoring
   A fix has been implemented, and we are monitoring to confirm the issue is fully resolved.
7. Oct 14, 2026, 03:22 UTC
   resolved
   The issue has been resolved, and Photo Center upload functionality has been fully restored. Thank you for your patience while we worked to resolve this issue.

Updates as published by Arc XP (original).