Minor incident

BigCommerce: Some storefront searches returning incomplete results

Affected: Storefront

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

1. Oct 14, 2026, 18:32 UTC
   identified
   Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
2. Oct 14, 2026, 19:53 UTC
   monitoring
   A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
3. Oct 14, 2026, 20:02 UTC
   resolved
   A fix has been deployed and storefront search results are back to normal.

Updates as published by BigCommerce (original).