Minor incident
BigCommerce: Partial search unavailability
Sep 27, 2026, 17:19 UTC
started
18:00 UTC
resolved
41 min
duration
Affected: Storefront
Current status of BigCommerce: Operational — live BigCommerce status
Timeline
- Sep 27, 2026, 17:19 UTCinvestigatingCertain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
- Sep 27, 2026, 17:48 UTCinvestigatingWe are continuing to investigate this issue.
- Sep 27, 2026, 17:49 UTCmonitoringSearch availability has returned to normal availability. We are continuing to monitor this issue.
- Sep 27, 2026, 18:00 UTCresolvedThis incident has been resolved.
Updates as published by BigCommerce (original).
Other services with incidents at the same time
This was part of a wider event: 47 services reported incidents within the hour.
- WiscNet 18:17 UTC · [2296298] Waupaca School District - Down
- UM IT Systems 17:50 UTC · iPortal
- Confluent Cloud 17:17 UTC · Missing Metrics on Confluent Cloud
More BigCommerce incidents
- October 26, 2026 Some Android shoppers on headless storefronts may be unable to reach checkout
- October 24, 2026 Search availability reduced and latency increased
- October 24, 2026 Delays in Real-Time Event Processing
- October 22, 2026 Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
- October 20, 2026 Search Indexing Delays Affecting a Subset of US Stores
- October 15, 2026 Delayed product updates in storefront search