Minor incident
BigCommerce: Partial search unavailability
Sep 26, 2026, 18:30 UTC
started
20:04 UTC
resolved
1 h 34 min
duration
Affected: Storefront
Current status of BigCommerce: Operational — live BigCommerce status
Timeline
- Sep 26, 2026, 18:30 UTCinvestigatingCertain storefronts may be experiencing errors for searches. We are currently investigating this issue
- Sep 26, 2026, 18:54 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Sep 26, 2026, 20:04 UTCresolvedSearch availability is back to expected thresholds
Updates as published by BigCommerce (original).
Other services with incidents at the same time
This was part of a wider event: 47 services reported incidents within the hour.
- Nexcess Server 19:26 UTC · Service disruption on subset of cloudhosts in the us-midwest-2 region
- SiteHost 18:57 UTC · Intermittent connectivity issues (FRA01)
- Scaleway 18:25 UTC · [GenAPI] gpt-oss error rate increase
More BigCommerce incidents
- October 26, 2026 Some Android shoppers on headless storefronts may be unable to reach checkout
- October 24, 2026 Search availability reduced and latency increased
- October 24, 2026 Delays in Real-Time Event Processing
- October 22, 2026 Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
- October 20, 2026 Search Indexing Delays Affecting a Subset of US Stores
- October 15, 2026 Delayed product updates in storefront search