Major incident
BigCommerce: Inaccurate product stock on category pages
Sep 23, 2026, 20:16 UTC
started
23:14 UTC
resolved
2 h 57 min
duration
Affected: Storefront
Current status of BigCommerce: Operational — live BigCommerce status
Timeline
- Sep 23, 2026, 20:16 UTCinvestigatingWe have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
- Sep 23, 2026, 21:32 UTCinvestigatingWe are continuing to investigate this issue.
- Sep 23, 2026, 22:30 UTCinvestigatingWe are continuing to investigate this issue.
- Sep 23, 2026, 23:13 UTCinvestigatingThis issue has resolved.
- Sep 23, 2026, 23:14 UTCresolvedThis incident has been resolved.
Updates as published by BigCommerce (original).
Other services with incidents at the same time
This was part of a wider event: 47 services reported incidents within the hour.
- Circle 20:27 UTC · NEAR Testnet — Sandbox outbound transfers unavailable
More BigCommerce incidents
- October 26, 2026 Some Android shoppers on headless storefronts may be unable to reach checkout
- October 24, 2026 Search availability reduced and latency increased
- October 24, 2026 Delays in Real-Time Event Processing
- October 22, 2026 Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
- October 20, 2026 Search Indexing Delays Affecting a Subset of US Stores
- October 15, 2026 Delayed product updates in storefront search