Major incident

Berklee IT Services: Partial Outage: Some student unable to access Microsoft Office

Affected: Microsoft Office

Current status of Berklee IT Services: Minor issues — live Berklee IT Services status

Timeline

1. Jun 3, 2026, 16:30 UTC
   investigating
   We are receiving reports that some students are unable to access Microsoft Office. Users may experience error messages that documents are "view only" and when they attempt to log in to office, it fails. When logging in to office.com, users may receive an error message "we couldn't find that Microsoft account."
2. Jun 18, 2026, 15:10 UTC
   identified
   We have identified the issue and are working on a solution. Affected users should email [email protected] in the interim for troubleshooting.
3. Jul 8, 2026, 13:54 UTC
   resolved
   There is a workaround in place. Please contact [email protected] if your Office installation is affected

Updates as published by Berklee IT Services (original).