Major incident

Berklee IT Services: Onelogin Suspensions

Affected: OnePass Services, OneLogin

Current status of Berklee IT Services: Under maintenance — live Berklee IT Services status

Timeline

1. May 6, 2026, 16:33 UTC
   identified
   We have received reports that some students are losing access to Onelogin enabled services. Affected students will be unable to access email, canvas, my.berklee, or any other Onelogin enabled services until their account is restored. Affected students are encouraged to email [email protected] with "Onelogin Error" in the title and their username, so they can be tracked and manually corrected to restore access.
2. May 6, 2026, 20:22 UTC
   monitoring
   ITS is implementing a fix that is expected to take another 90 minutes to complete. ITS will post an update when more information becomes available. Technology Service Desk [email protected]
3. May 6, 2026, 20:23 UTC
   identified
   ITS is implementing a fix that is expected to take another 90 minutes to complete. ITS will post an update when more information becomes available. Technology Service Desk [email protected]
4. May 7, 2026, 17:29 UTC
   monitoring
   A fix has been implemented, and ITS is monitoring affected accounts. ITS will post an update when more information becomes available. Technology Service Desk [email protected]
5. May 12, 2026, 17:08 UTC
   resolved
   This incident has been resolved.

Updates as published by Berklee IT Services (original).