Critical incident

OneIT: OIT Support Websites Unavailable

Affected: UT/OIT Websites

Current status of OneIT: Operational — live OneIT status

Timeline

1. May 6, 2026, 16:31 UTC
   investigating
   Several OIT support websites are currently unavailable. We are aware of the issue and are actively working to restore access. Affected websites include: classrooms.utk.edu help.utk.edu oit.utk.edu You may still access the OIT Service Portal (help.utk.edu) at https://tiny.utk.edu/help and Canvas at https://online.utk.edu.
2. May 7, 2026, 15:37 UTC
   investigating
   We are continuing to investigate this issue.
3. May 8, 2026, 16:59 UTC
   resolved
   Access to OIT Support websites has been restored. If you are still receiving a message that the site is unavailable, please clear your browser cache: https://utk.teamdynamix.com/TDClient/2277/OIT-Portal/KB/ArticleDet?ID=122892

Updates as published by OneIT (original).