Critical incident

Berklee IT Services: my.berklee failing to load

Affected: my.berklee.edu

Current status of Berklee IT Services: Under maintenance — live Berklee IT Services status

Timeline

1. Apr 7, 2026, 17:38 UTC
   investigating
   We have received reports that my.berklee is failing to load. Users may be unable to log in, may receive error messages such as "unable to validate single sign on at this time." Engineers are investigating.
2. Apr 7, 2026, 18:15 UTC
   identified
   The my.berklee service is being restarted. My.berklee will be unavailable during this time. We will update when this is completed.
3. Apr 7, 2026, 18:49 UTC
   monitoring
   The service has been restarted, and users should be able to log in and register again. Please close any previously open my.berklee tabs/windows. If you continue to have an issue logging in, clear cookies and attempt again, and if that fails, please open a ticket by emailing [email protected] with a screenshot of the error you receive.
4. Apr 7, 2026, 19:07 UTC
   identified
   We are receiving reports that users are are getting an error "Unable to retrieve course plan" and unable to register. Engineers are investigating.
5. Apr 7, 2026, 22:37 UTC
   monitoring
   Engineers have confirmed the issue has been addressed, and are now monitoring to ensure there are no further issues. If you continue to have an issue logging in, clear cookies and attempt again. If that also fails, please open a ticket by emailing [email protected] with a screenshot of the error you receive.
6. Apr 8, 2026, 12:52 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Apr 8, 2026, 12:53 UTC
   resolved
   This incident has been resolved.

Updates as published by Berklee IT Services (original).