Major incident

Aircall: Increased Platform Errors

Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics, Aircall Mobile App (iOS), Call Routing & IVR, Call Recording & Voicemail, Aircall Mobile App (Android), Aircall Chrome Extension

Current status of Aircall: Operational — live Aircall status

Timeline

1. Oct 29, 2026, 21:12 UTC
   identified
   We are currently investigating elevated error rates affecting some Aircall services. Some customers may experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue appears related to a degradation at one of our infrastructure providers. We’re working closely with them to mitigate the impact and will share another update within 60 minutes, or sooner if we have more information. We are continuously working to stabilize the system performance.
2. Oct 29, 2026, 22:11 UTC
   identified
   We’re continuing to work on the elevated error rates affecting some Aircall services. Some customers may still experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue is still related to a degradation at one of our infrastructure providers. We’re working closely with them, and our teams are actively monitoring and pursuing mitigation options. We don’t have a resolution time yet. We’ll share our next update within 60 minutes, or sooner if anything changes.
3. Oct 29, 2026, 23:12 UTC
   monitoring
   A fix has been implemented, and we’re seeing error rates return to normal for the affected Aircall services. We’re continuing to monitor closely to make sure service remains stable. Some customers may still see lingering effects, such as calls or call outcomes that didn’t complete during the disruption. If you’re still experiencing issues, please contact Support and we’ll help. We’ll post another update within 60 minutes, or sooner if anything changes.
4. Oct 29, 2026, 23:44 UTC
   resolved
   This incident has been resolved and the affected Aircall services are operating as expected. Our infrastructure provider has confirmed recovery on their side, and we’ve monitored our systems to verify service has remained stable. If you’re still seeing any issues, please contact Aircall Support and we’ll help right away.

Updates as published by Aircall (original).