No impact incident

Kajabi: Some Kajabi Payments fee invoices may be incomplete

Current status of Kajabi: Operational — live Kajabi status

Timeline

1. Oct 29, 2026, 21:31 UTC
   identified
   Some Heroes using Kajabi Payments may notice that a monthly fee invoice in Settings → Documents is incomplete for a month between May and September 2026. This can include fees from instant payouts. We’ve found the cause and are working on a fix. Your payments and payouts are not affected. This only impacts the Payment Processing Fee Invoices.
2. Nov 6, 2026, 17:21 UTC
   monitoring
   Some Heroes using Kajabi Payments may have noticed that a monthly Fee Summary in Settings → Documents was missing or incomplete for a month between May and September 2026. The issue has been fixed, and affected Fee Summaries have been regenerated from May onward. Your payments and payouts were not affected. We've reached out directly to impacted Heroes.

Updates as published by Kajabi (original).