Major incident
Aircall: Outbound audio degradation for some SG customers
Sep 8, 2026, 05:50 UTC
started
08:51 UTC
resolved
3 h 01 min
duration
Affected: Inbound Calls, Outbound Calls
Current status of Aircall: Operational — live Aircall status
Timeline
- Sep 8, 2026, 05:50 UTCinvestigatingWe are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
- Sep 8, 2026, 05:54 UTCinvestigatingWe are continuing to investigate this issue.
- Sep 8, 2026, 08:05 UTCidentifiedThe issue has been identified, and we're evaluating a fix
- Sep 8, 2026, 08:11 UTCmonitoringA routing change has been implemented and we are monitoring the results.
- Sep 8, 2026, 08:51 UTCresolvedWe have confirmation that this has been resolved
Updates as published by Aircall (original).
Other services with incidents at the same time
This was part of a wider event: 21 services reported incidents within the hour.
- Dash0 06:00 UTC · Data ingestion issue in eu-central-1
More Aircall incidents
- October 17, 2026 Users with connectivity issues
- October 13, 2026 Increased Error Rate
- October 12, 2026 Calling Issues
- October 7, 2026 Partner Integrations Not Receiving Call Events
- October 5, 2026 Intermittent calls and SMS failures on a subset of French and Spanish numbers
- October 1, 2026 Outbound calls from mobile Spanish numbers reaching an audio message.