Minor incident

ThousandEyes: Service degradation affecting ThousandEyes Platform Views

Affected: Embedded Widgets, Endpoint Agent Views

Current status of ThousandEyes: Under maintenance — live ThousandEyes status

Timeline

1. Oct 5, 2026, 09:57 UTC
   investigating
   Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
2. Oct 5, 2026, 10:07 UTC
   identified
   The cause of the issue has been identified, and corrective action has been taken. Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
3. Oct 5, 2026, 10:26 UTC
   monitoring
   A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
4. Oct 5, 2026, 10:51 UTC
   monitoring
   Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
5. Oct 5, 2026, 18:23 UTC
   resolved
   This incident has been resolved.

Updates as published by ThousandEyes (original).