Minor incident

Sumo Logic: Problem with Cloud SIEM Processing in North America 2 (US2)

Affected: Cloud SIEM Processing

Current status of Sumo Logic: Operational — live Sumo Logic status

Timeline

1. Oct 5, 2026, 09:35 UTC
   investigating
   We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.
2. Oct 5, 2026, 10:25 UTC
   identified
   We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.
3. Oct 5, 2026, 10:38 UTC
   monitoring
   We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.
4. Oct 5, 2026, 11:14 UTC
   resolved
   We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.

Updates as published by Sumo Logic (original).