Major incident

Elastic Cloud (Public): Metering issue with Elastic Cloud Hosted Deployments

Current status of Elastic Cloud (Public): Partial outage — live Elastic Cloud (Public) status

Timeline

1. Jul 21, 2026, 14:24 UTC
   investigating
   We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
2. Jul 21, 2026, 23:15 UTC
   investigating
   We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.
3. Jul 22, 2026, 10:49 UTC
   investigating
   We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.
4. Jul 22, 2026, 23:14 UTC
   resolved
   All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.

Updates as published by Elastic Cloud (Public) (original).