Critical incident

Sense: 2026-07-21 Partial Service Outage

Jul 21, 2026, 14:08 UTC

started

20:46 UTC

resolved

6 h 38 min

duration

Affected: Login, Sense Client API, Sense Realtime API, Push Notifications

Current status of Sense: Operational — live Sense status

Timeline

Jul 21, 2026, 14:08 UTC
investigating
We are currently investigating reports of service outage as of 6am ET today.
Jul 21, 2026, 16:08 UTC
monitoring
The service outage has been resolved and we are monitoring performance. There is still some increased latency on some services. Next update: 1pm ET
Jul 21, 2026, 20:46 UTC
resolved
This incident has been resolved as of 1pm ET

Updates as published by Sense (original).

This was part of a wider event: 26 services reported incidents within the hour.

ITS Network & Systems 15:04 UTC · Multiple student/Tritonlink systems down
Apify 14:49 UTC · Degraded performance of API operations due to slow database operations
unico skill 14:30 UTC · Instability affecting ID CLOUD capabilities
Contentsquare 14:29 UTC · Dashboard date filter not refreshing data on change
Ada 14:29 UTC · Agent dashboards are unable to load.
Elastic Cloud (Public) 14:24 UTC · Metering issue with Elastic Cloud Hosted Deployments
Elastic Cloud (Public) 13:45 UTC · AutoOps monitoring data not ingested for subset of deployments
University of Waterloo 13:44 UTC · Degraded ADFS performance - Degradation
Tiendanube AR 13:24 UTC · Intermitencias identificadas para procesar pagos
Connecteam 13:09 UTC · Degraded Performance on Dashboard