Major incident

Ada: Investigating - Elevated Handoffs

Affected: AI Agent

Current status of Ada: Operational — live Ada status

Timeline

1. Apr 9, 2026, 22:12 UTC
   investigating
   We are currently investigating elevated handoff rates across all clusters. Our team is actively working to identify the root cause and restore normal behaviour. We will provide further updates as the investigation progresses.
2. Apr 9, 2026, 22:24 UTC
   monitoring
   We have identified the cause of elevated handoff rates and have deployed a fix. We are actively monitoring to confirm the issue is fully resolved and will provide a further update shortly.
3. Apr 9, 2026, 22:39 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).