Critical incident

ActiveCampaign: System outage - 10/22/2026

Affected: API Availability, Email, API Availability, API Availability, SMS, ARC & ARC Services, ARC & ARC Services, ARC & ARC Services, Automations, Automations, Automations, WhatsApp, Campaigns, Campaigns, Campaigns, Conversations, Conversations, Conversations, CRM, CRM, CRM, Custom Objects, Custom Objects, Custom Objects, Custom Reports, Custom Reports, Custom Reports, E-commerce, E-Commerce, E-Commerce, Integrations, Integrations, Integrations, Platform Availability, Platform Availability, Platform Availability, Web Personalization, Web Personalization, Web Personalization, Webhooks, Web-hooks, Web-hooks

Current status of ActiveCampaign: Operational — live ActiveCampaign status

Timeline

1. Oct 22, 2026, 11:56 UTC
   identified
   We are currently investigating a system outage. Updates will be provided as they become available.
2. Oct 22, 2026, 14:20 UTC
   identified
   Engineers have implemented a fix and the platform is recovering. Some services remain impaired.
3. Oct 22, 2026, 14:43 UTC
   identified
   The platform continues to recover - some services remain impaired.
4. Oct 22, 2026, 14:44 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 22, 2026, 15:56 UTC
   identified
   The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
6. Oct 22, 2026, 17:04 UTC
   identified
   Engineers continue to restore services. Recovered: Platform access for most accounts, API, Active Intelligence. Recovering: Automations and campaign backlog processing (nearing completion), Integrations. Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
7. Oct 22, 2026, 18:31 UTC
   identified
   Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.
8. Oct 22, 2026, 19:16 UTC
   identified
   Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
9. Oct 22, 2026, 19:59 UTC
   monitoring
   All systems have returned to normal operation. Engineers continue to monitor
10. Oct 22, 2026, 20:36 UTC
    resolved
    This incident has been resolved.

Updates as published by ActiveCampaign (original).