Minor incident

Zoom: Service Degradation Affecting Outbound MMS Services in the US region

Affected: SMS/MMS (Inbound/Outbound)

Current status of Zoom: Operational — live Zoom status

Timeline

1. Nov 3, 2026, 17:18 UTC
   investigating
   We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
2. Nov 3, 2026, 17:27 UTC
   identified
   We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
3. Nov 3, 2026, 19:55 UTC
   identified
   We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available.
4. Nov 3, 2026, 22:22 UTC
   identified
   We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available.
5. Nov 4, 2026, 00:57 UTC
   monitoring
   The service degradation affecting outbound MMS Services for a subset of users in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
6. Nov 4, 2026, 01:10 UTC
   resolved
   This incident has been resolved and the affected services have been restored.

Updates as published by Zoom (original).