Major incident

WatchGuard Technologies: 2026-11-06 - AMER - AuthPoint Token Activation failures

Affected: User and Token Administration:::AMER

Current status of WatchGuard Technologies: Operational — live WatchGuard Technologies status

Timeline

1. Nov 6, 2026, 21:07 UTC
   investigating
   We're investigating reports of AuthPoint token activation errors affecting some subscriber accounts in the Americas WatchGuard Cloud region. Affected customers will see an "Invalid QRCode" error when attempting to activate a new AuthPoint Token. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.
2. Nov 6, 2026, 22:00 UTC
   investigating
   We are still investigating the AuthPoint token activation errors affecting the Americas region. Please check back in 60 minutes for updates. Thanks for your patience.
3. Nov 6, 2026, 22:59 UTC
   investigating
   We are still investigating the AuthPoint token activation errors affecting the Americas region. The errors are intermittent and some token activation requests are succeeding. Affected customers are encouraged to retry activating their tokens later. We will post a new update in the next 3 hours, if not sooner.
4. Nov 7, 2026, 00:59 UTC
   identified
   We continue to work on AuthPoint token activation and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 3 hours if not sooner.
5. Nov 7, 2026, 01:29 UTC
   resolved
   A workaround for the AuthPoint token activation errors is now available in the WatchGuard Knowledgebase . The token activation issue is now being tracked as bug AAAS-36585. All affected customers are encouraged to try the workaround and re-issue tokens to their affected users. If you are still having AuthPoint token activation issues after applying the workaround, please contact WatchGuard Support for further assistance. We apologize for the impact this event has caused to your users. We understand that not all users may be able to implement the workaround in a timely manner. Our development teams will implement a fix to ensure all affected accounts are repaired and fully functional.

Updates as published by WatchGuard Technologies (original).