Minor incident

WatchGuard Technologies: 2026-10-14 - GLOBAL - DNSWatch v1 portal is not accessible

Affected: Administration:::GLOBE, Dashboard:::GLOBE, Blackhole:::GLOBE, Console:::GLOBE, Content Filtering:::GLOBE, Protection:::GLOBE, Firebox Registrations:::GLOBE

Current status of WatchGuard Technologies: Operational — live WatchGuard Technologies status

Timeline

1. Oct 14, 2026, 22:02 UTC
   investigating
   We're investigating an issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are investigating the issue and working to identify the cause. We apologize for the inconvenience and will provide another update within 60 minutes, or sooner if additional information becomes available.
2. Oct 14, 2026, 23:03 UTC
   investigating
   We're continuing to investigate the issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are actively investigating and working to restore normal access. We apologize for the inconvenience and will provide our next update within 2 hours, or sooner if additional information becomes available.
3. Oct 14, 2026, 23:16 UTC
   investigating
   We are continuing to investigate this issue.
4. Oct 14, 2026, 23:19 UTC
   monitoring
   The DNSWatch v1 portal is coming back online following remediation by our engineering team. We are monitoring the service to ensure that access is fully restored and the portal remains stable. We apologize for the inconvenience and will provide our next update within 30 minutes, or sooner if further information becomes available.
5. Oct 14, 2026, 23:51 UTC
   resolved
   This incident is now resolved. The system is operating normally at this time.

Updates as published by WatchGuard Technologies (original).