Minor incident

Kaseya: Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask

Affected: Limited Release, America East, America East 3, America West 2, America West 3, UK 2 (United Kingdom), Australia / New Zealand

Current status of Kaseya: Minor issues — live Kaseya status

Timeline

1. Nov 6, 2026, 21:36 UTC
   identified
   We are aware of a problem where Integrations attempting to utilize the API are unable to connect to Autotask. The error received is an "Internal Server Error" with the message "The server encountered an internal error or misconfiguration and was unable to complete your request" The Kaseya Engineering Team have identified the issue and are working on a fix. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal . To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page .
2. Nov 6, 2026, 22:29 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Nov 6, 2026, 23:41 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).