Major incident

WatchGuard Technologies: GLOBAL - WatchGuard Cloud Operator management errors

Affected: Operator Administration:::AMER, Operator Administration:::EMEA, Operator Administration:::APAC

Current status of WatchGuard Technologies: Operational — live WatchGuard Technologies status

Timeline

1. Oct 16, 2026, 19:59 UTC
   investigating
   We're investigating unexpected validation errors when attempting to add new WatchGuard Cloud Operators or update existing WatchGuard Cloud Operators. Once we determine the impact and scale of this issue. We'll post our next update in 30 minutes, if not sooner.
2. Oct 16, 2026, 20:40 UTC
   investigating
   We are continuing to investigate this issue. Attempting to add or modify a WatchGuard Cloud operator will result in an unexpected "Must select at least one account group" error. We'll post our next update in 30 minutes, if not sooner.
3. Oct 16, 2026, 21:23 UTC
   resolved
   We are no longer experiencing unexpected validation errors when adding or updating WatchGuard Cloud Operators, and this incident is now resolved. Operator management in WatchGuard Cloud is operating normally at this time. We apologize for any impact this may have had on you or your customers.

Updates as published by WatchGuard Technologies (original).