W. W. Norton & Company outage history and status
Is W. W. Norton & Company down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
99.88%
uptime, 90 days
4
incidents, 90 days
12 h 53 min
median time to fix
Aug 27, 2026
last incident
W. W. Norton & Company components
- wwnorton.com (main website) Operational
- Norton Ebooks Operational
- Norton Illumine Operational
- InQuizitive Operational
- Smartwork5 Operational
- Norton Testmaker Operational
- Additional Digital Resources Operational
W. W. Norton & Company outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Aug 27, 2026, 16:36 UTC | Loading and log-in issue with Norton Courseware wwnorton.com (main website), Norton Ebooks, Norton Illumine, InQuizitive, Smartwork5, Norton Testmaker | Minor | 24 h 28 min |
| Aug 26, 2026, 18:37 UTC | Loading Impact Across Norton Courseware Norton Ebooks, Norton Illumine, InQuizitive, Smartwork5, Norton Testmaker, Additional Digital Resources | Critical | 1 h 15 min |
| Aug 17, 2026, 19:29 UTC | Purchasing issue on wwnorton.com wwnorton.com (main website) | Major | 1 h 18 min |
| Aug 4, 2026, 21:15 UTC | Grade sending issues with Canvas courses Norton Illumine, InQuizitive, Smartwork5 | Minor | 41 h 58 min |
| Jul 15, 2026, 23:54 UTC | Credit card purchases failing wwnorton.com (main website), Norton Ebooks, Norton Illumine, InQuizitive, Smartwork5 | Minor | 12 h 58 min |
| Jul 12, 2026, 20:05 UTC | Purchase failures on wwnorton.com wwnorton.com (main website) | Minor | 1 h 58 min |
| Jun 30, 2026, 19:34 UTC | Intermittent digital product issue on wwnorton.com wwnorton.com (main website) | Major | 3 h 59 min |
| Apr 27, 2026, 17:38 UTC | Access Issues with W. W. Norton Knowledge Base (Powered by KnowledgeOwl) Additional Digital Resources | No impact | 1 h 16 min |
| Apr 24, 2026, 16:02 UTC | Issue with links from wwnorton.com to digital resource pages wwnorton.com (main website) | No impact | 1 h 46 min |
| Apr 22, 2026, 14:49 UTC | Smartwork degraded performance Smartwork5 | Minor | 57 min |
| Apr 21, 2026, 15:19 UTC | Search and catalog browsing not working on wwnorton.com wwnorton.com (main website) | Major | 1 h 16 min |
| Jan 20, 2026, 17:03 UTC | Exam and desk copy requests not going through on wwnorton.com wwnorton.com (main website) | Minor | 45 min |
| Jan 16, 2026, 22:07 UTC | Issue with videos and animations loading Additional Digital Resources | Minor | 5 h 37 min |
| Dec 8, 2025, 22:29 UTC | Issue with password reset emails wwnorton.com (main website) | Minor | 42 h 35 min |
| Dec 4, 2025, 22:13 UTC | Navigation categories not appearing in wwnorton.com catalog wwnorton.com (main website) | Minor | 3 days 18 h |
| Nov 12, 2025, 22:20 UTC | Ebooks loading in demo mode Norton Ebooks, Norton Illumine | No impact | 5 days 16 h |
| Nov 6, 2025, 15:18 UTC | Potential Smartwork loading issues Smartwork5 | Minor | 55 min |
| Oct 29, 2025, 13:04 UTC | Norton Testmaker files failing to export Norton Testmaker | Major | 2 h 25 min |
| Oct 20, 2025, 21:08 UTC | Amazon AWS outage - partial disruptions Norton Ebooks, Norton Illumine, InQuizitive, Smartwork5, Additional Digital Resources | No impact | 16 h 16 min |
| Oct 8, 2025, 13:51 UTC | Instructor resource pages not loading on wwnorton.com wwnorton.com (main website) | Major | 45 min |
| Sep 16, 2025, 02:10 UTC | Intermittent book cover loading issue wwnorton.com (main website) | Minor | 37 h 40 min |
| Sep 5, 2025, 13:29 UTC | Reports of Smartwork loading issues Smartwork5 | No impact | 3 days |
| Aug 27, 2025, 01:52 UTC | Credit card purchases failing wwnorton.com (main website), Norton Ebooks, Norton Illumine, InQuizitive, Smartwork5 | Minor | 12 h 10 min |
| Aug 25, 2025, 17:25 UTC | Digital product purchasing for Canadian customers temporarily unavailable Norton Ebooks, Norton Illumine, InQuizitive, Smartwork5 | Minor | 9 h 07 min |
| Aug 21, 2025, 18:41 UTC | Search and catalog view not working on wwnorton.com wwnorton.com (main website) | Minor | 19 h 39 min |
50 incidents in our archive since January 16, 2024.
When and where W. W. Norton & Company fails
By weekday
Most incidents start on Thu.
- Mon11
- Tue7
- Wed11
- Thu14
- Fri5
- Sat1
- Sun1
Most affected, last 12 months
- wwnorton.com (main website)10
- Smartwork56
- Norton Illumine5
- Additional Digital Resources4
- InQuizitive4
- Norton Ebooks4
- Norton Testmaker3
Scheduled maintenance
- Nov 1, 2026, 13:00 UTC W. W. Norton website and digital products system maintenance - Sunday, November 1
Add W. W. Norton & Company maintenance to your calendar (.ics)
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FAQ
- Is W. W. Norton & Company down right now?
- At our last check W. W. Norton & Company's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does W. W. Norton & Company go down?
- W. W. Norton & Company reported 4 incidents in the last 90 days (2 major or critical), with 153 minutes of major outage: 99.88% uptime.
- When was the last W. W. Norton & Company outage?
- The latest reported incident started on Aug 27, 2026, 16:36 UTC: "Loading and log-in issue with Norton Courseware", resolved after 24 h 28 min.
- How long do W. W. Norton & Company outages last?
- Half of W. W. Norton & Company's incidents in the last 90 days were resolved within 12 h 53 min.
Source: W. W. Norton & Company official status page · RSS of W. W. Norton & Company incidents · status badge for your site