Critical incident

W. W. Norton & Company: Loading Impact Across Norton Courseware

Affected: Norton Ebooks, Norton Illumine, InQuizitive, Smartwork5, Norton Testmaker, Additional Digital Resources

Current status of W. W. Norton & Company: Operational — live W. W. Norton & Company status

Timeline

1. Aug 26, 2026, 18:37 UTC
   investigating
   We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.
2. Aug 26, 2026, 18:38 UTC
   investigating
   We are currently investigating an issue affecting loading and user logins across Norton products and courseware. Users may notice that the ebook is unresponsive, they're automatically signed out of the ebook, or features within the ebook (such as NortonAI) are not loading. We are currently deploying a fix and will provide further updates.
3. Aug 26, 2026, 19:21 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Aug 26, 2026, 19:52 UTC
   resolved
   This incident has been resolved and all services should be functioning normally.

Updates as published by W. W. Norton & Company (original).