Major incident

W. W. Norton & Company: Purchasing issue on wwnorton.com

Affected: wwnorton.com (main website)

Current status of W. W. Norton & Company: Operational — live W. W. Norton & Company status

Timeline

1. Aug 17, 2026, 19:29 UTC
   investigating
   We are currently investigating an issue where customers cannot complete purchases on wwnorton.com. Customers are facing an issue where they cannot move past the step where they enter their zip code. If you are experiencing this issue, please contact our Support team, who will help you complete your purchase: https://support.wwnorton.com/
2. Aug 17, 2026, 20:47 UTC
   resolved
   This issue is now resolved. If you experience any issue making a purchase on wwnorton.com, please contact our Support team: https://support.wwnorton.com/

Updates as published by W. W. Norton & Company (original).