Minor incident

Blackbaud: Active Issue Alert – Blackbaud Luminate Online® - #000697219

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

1. Oct 11, 2026, 14:35 UTC
   investigating
   We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
2. Oct 12, 2026, 00:10 UTC
   monitoring
   A fix has been implemented and we are monitoring the results. monitoring continues until 10:00 AM EST on 10/12/2026 to ensure stability.
3. Oct 12, 2026, 00:13 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Oct 12, 2026, 12:33 UTC
   investigating
   Our engineers continue to investigate slow response times and timeouts for a subset of customers. Please continue to reference this page for updates.
5. Oct 12, 2026, 14:47 UTC
   identified
   Our engineers have identified an issue causing slow response times for a subset of customers and are implementing changes to mitigate the impact. Please continue to reference this page for updates.
6. Oct 12, 2026, 16:29 UTC
   monitoring
   Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 3:00 PM ET this afternoon.
7. Oct 12, 2026, 19:42 UTC
   monitoring
   Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 13th.
8. Oct 13, 2026, 14:08 UTC
   monitoring
   Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 2:00 PM ET.
9. Oct 13, 2026, 19:06 UTC
   monitoring
   Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 14th.
10. Oct 14, 2026, 14:38 UTC
    resolved
    This incident is resolved and our engineers have observed no further impact to customers.

Updates as published by Blackbaud (original).