Major incident

USG Services: Multi-Site DOE Outage Reported - DOE K-12

Affected: GA DOE K-12 Network

Current status of USG Services: Operational — live USG Services status

Timeline

1. Sep 10, 2026, 19:04 UTC
   investigating
   Network Support Services (NSS) is reporting a multi-site DOE outage affecting Planter last-mile locations. Zayo is investigating the root cause. There is no ETR currently. Updates will be provided when possible. Sites Affected: -Jenkins County Schools -Candler County Schools -Bulloch County Schools -Bryan County Schools -Lincoln County Schools -Burke County Schools -Screven County Schools -Taliaferro County Schools -Wilkes County Schools
2. Sep 11, 2026, 12:43 UTC
   resolved
   Network Support Services (NSS) is reporting that service has been restored to all affected locations. Zayo is still awaiting a root cause from Planter Telephone. No further disruptions are expected. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).