Major incident

USG Services: Multi-Site DOE Outage Reported - DOE K-12

Affected: GA DOE K-12 Network

Current status of USG Services: Operational — live USG Services status

Timeline

1. Jul 15, 2026, 12:19 UTC
   investigating
   Network Support Services (NSS) is reporting a multi-site DOE outage. Windstream last-mile locations are down. Zayo is investigating the root cause of the disruption. There is currently no ETR. Updates will be provided when possible. Sites Affected: - Charlton County Schools - Sumter County Schools
2. Jul 15, 2026, 12:24 UTC
   identified
   The vendor has advised that a field dispatch is needed to investigate a possible fiber cut impacting the service. Updates will be provided when possible.
3. Jul 16, 2026, 12:08 UTC
   resolved
   Network Support Services (NSS) has confirmed that fiber repairs are completed, and we do not expect any further disruption. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).