Major incident

USG Services: GeorgiaBEST Banner Managed Services Issue Reported - Gordon State College

Affected: Gordon State College

Current status of USG Services: Operational — live USG Services status

Timeline

1. May 26, 2026, 13:44 UTC
   investigating
   Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues connecting to Ethos SSO. Additional information will be posted here when the issues are confirmed. Components Affected * GeorgiaBEST Banner Managed Services (Gordon State College)
2. May 26, 2026, 14:05 UTC
   monitoring
   Information Technology Services (ITS) has restored full functionality of Ethos access at Gordon State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at [email protected] or 877-251-2644.
3. May 26, 2026, 20:31 UTC
   resolved
   Information Technology Services (ITS) has confirmed that Ethos is functioning normally at this time. In the event that you experience any further issues with Ethos access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).