Critical incident

U-Haul System: WebBest is Fully Operational

Affected: WebBEST

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Nov 7, 2026, 11:42 UTC
   investigating
   WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers. Please continue business operations as normal. You can complete your store opening in WebBest once service is restored. If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net. Do not import BackupPOS contracts until service is restored and your cash drawers have been opened. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Nov 7, 2026, 13:29 UTC
   monitoring
   The issues affecting WebBest has been resolved. Locations may now resume normal business operations and return to standard procedures. Locations should now complete the following actions: Open WebBest and complete your store opening. Import any BackupPOS contracts created during the outage at this time. If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
3. Nov 7, 2026, 13:39 UTC
   resolved
   The issue affecting WebBest has been resolved. Locations may now resume normal business operations and return to standard procedures. Locations should now complete the following actions: Open WebBest and complete your store opening. Import any BackupPOS contracts created during the outage at this time. If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).